OUR LIFETIME BUYBACK GUARANTEE*
WHAT IS IT ?
For all coins you purchase from us, we will guarantee a buyback price based on the initial cost and condition per coin (see notes below). This means that when you buy coins from us,should the price of silver fall dramatically, we will buy it back at the guaranteed price at the time of your purchase. NO OTHER ONLINE STORE OFFERS THIS! It is a 12 month guarantee, which means you can request a buyback within 12 months of the end of your contract period.
HOW DOES IT WORK ?
If, during your contract, or within 12 months after the contract period is up, you wish to request a buyback of your coins, you will need to provide the following information:
- Your name and contact info
- Your contract number
- The number of coins you want to sell back to us
You can send your request via the Contact Us form, or by direct email. Once we receive your request, we will verify your account and contract information, and then call you to make arrangements for proper product shipping.
Please note that we will only buy back up to the number of coins you have purchased from us; for example, if we sold you 10 coins, we will buy back up to 10 coins, but no more.
Coins need to be in good condition (gently handled, no scratches, discoloration or chemical cleaning). You should email us pictures of the coins before you send them back, so we can confirm that they are in acceptable condition. Coins in poor condition will void the buyback guarantee.
If you currently have a contract with us to buy more coins, a buyback may cancel that contract. If you're sending the coins back, you're probably not going to be buying more in the near future at the old purchase price.
You are responsible for proper packaging, shipping (with a tracking number) and insurance. We can only buy back what we receive; if the shipper loses your package, you need to take that up with them. This is why sending it insured is so important.
WHEN WILL I SEE MY MONEY?
Upon receipt of your product, if it is in acceptable condition, we will calculate your buyback amount, and arrange for payment the same way it was purchased. For example, if you paid by money order or check, we will send you a check; if you paid by credit card, we will issue you a refund to that card. You will be notified by email with all of the details. Please allow 7-10 business days for processing.
WHAT ABOUT ADDITIONAL CONTRACTS ?
Never a problem. A customer in good standing can have as many contracts open as they can afford; buybacks only affect the contract that the product was purchased on; if that contract is over, this won't affect other contracts - unless you chose to cancel them (with no penalties or charges)
WHAT ABOUT REFUNDS ?
A refund is a different request. If you receive product from us, you have up to 30 days to request a refund; if the product is returned in good condition, you will receive the refund less a small handling fee. Don't delay if you are thinking about a refund, because if you wait too long, it will be processed as a buyback, and you will get back less money.
- Profitability is defined as the situation where the spot price of your product has doubled since the time of your original purchase. In this case, you will be notified via email and/or postal mail that you have attained profitability, and as such, far exceeded the need for a buyback guarantee. Should this situation occur, the lifetime guarantee becomes null and void, as neither party would benefit from it.
-Cash reserves: Silver Accumulators, Inc will always hold enough cash reserves to cover 10% of all of our customer's contracts. This is generally more than enough to handle expected buyback requests. However, if during any 90 day period the amount of buyback requests exceeds these cash reserves, we retain the right to delay buyback payment, or in extreme circumstances, declare all warranties null and void. Should we see this situation occuring, all customers will be notified of the current business climate and what they can expect from us.